Cerner defines Model Experience as “a collection of strategic recommendations for leveraging HealtheIntent, Millennium and Care Aware solutions to achieve client goals.” But what does that mean?
First, it does not mean that Cerner wants to replace Great Lakes Health System expertise; rather, the goal is to augment it. The organizations within Great Lakes Health know what they want and where they want to go. Think of Model Experience as a set of directions for attaining those goals.
The recommendations used in Model Experience come from a variety of sources:
- technology requirements based on experience with other successful implementations
- individual standards from healthcare and technology authorities like AORN and HFMA
- guidance from Cerner strategic councils such as the Surgeon Council and the Revenue Cycle Council
- accredited medical colleges
- regulatory requirements from sources like Meaningful Use and DNV GL
- input from Cerner clients – especially those involved in continuous improvement
In short, recommendations are based on evidence, expertise and experience. They are data-driven, goal-oriented, incremental and ongoing. They come in the form of suggested workflows, capabilities, content and Key Performance Indicators (KPIs). And they adhere to a continuous advancement mindset and approach. That bears a little explanation.
Cerner has found that some healthcare partners implement a new solution or workflow and then settle in. While recommendations continue from Cerner, the healthcare partner remains satisfied with their successful initiative, and falls into a state of stasis. Recognizing they have fallen behind best practice, some healthcare organizations engage in a big one-time optimization push to get up to speed. Inevitably, however, the successfully completed optimization will lag behind the ongoing, evolving nature of health care and Cerner recommendations.
Continuous advancement brings structure, measurement and systematic improvement through a series of small cycles of improvement. This measured, structured journey much better reflects the dynamic nature of health care and electronic medical record innovations.
Ultimately, Model Experience helps achieve goals in the categories of quality, safety, satisfaction, financial performance, regulatory compliance, productivity and efficiency.
It can be challenging to alter established workflows, change the focus of a KPI that’s been tracked one way for a long time or abandon a report that has served its purpose well till now. However, to reflect the dynamic nature of health care and embrace a continuous advancement approach to the care we give our patients, it is imperative that we standardize under Model Experience.
Ultimately, variability in a system will lead to variability in outcomes and successes. As Great Lakes Health, we cannot afford or endorse variability.