This important question is not asked — and answered — as often as it should be when an organization is rolling out a new project. Asking and answering the success question was the point of the Value Measurement Workshops that were conducted on June 26.
At these working session meetings, operational stakeholders from UBMD, GPPC and ECMC’s ambulatory clinics met to determine what core Key Performance Indicators (KPIs) were the most important outcomes for measuring success in the GLIMR Expand initiative.
A list of clinical/operational KPIs and a list of revenue cycle KPIs were developed and discussed. These KPIs will be measured and tracked by each entity.
The preliminary list of core KPIs is listed below.
Key Performance Indicators (KPIs)
|CLINICAL/OPERATIONAL CORE KPI||CATEGORY|
|Percent of patients with secure messaging||Patient experience|
|Patient portal use||Patient experience|
|%age of no-show appointments||Efficiency|
|Provider time in chart review||User experience/efficiency|
|Time spent documenting after hours||User experience/efficiency|
|Provider time in documentation||User experience/efficiency|
|REVENUE CYCLE CORE KPI|
|Denial rate decrease||Patient accounting|
|Percent of claims that need to be reworded||Patient accounting|
|Monthly claim totals||Patient accounting|
|Clean claim rate||Patient accounting|
|Reimbursement received for Medicare wellness visits||Ambulatory|
|Visits without charges||Cerner practice management|