How do we know when we have succeeded?

July 7, 2019

This important question is not asked — and answered — as often as it should be when an organization is rolling out a new project.  Asking and answering the success question was the point of the Value Measurement Workshops that were conducted on June 26. 

At these working session meetings, operational stakeholders from UBMD, GPPC and ECMC’s ambulatory clinics met to determine what core Key Performance Indicators (KPIs) were the most important outcomes for measuring success in the GLIMR Expand initiative.

A list of clinical/operational KPIs and a list of revenue cycle KPIs were developed and discussed. These KPIs will be measured and tracked by each entity.

The preliminary list of core KPIs is listed below.

Key Performance Indicators (KPIs)

   Percent of patients with secure messaging    Patient experience
   Patient portal use    Patient experience
   %age of no-show appointments    Efficiency
   Provider time in chart review    User experience/efficiency
   Time spent documenting after hours    User experience/efficiency
   Provider time in documentation    User experience/efficiency
   Denial rate decrease    Patient accounting
   Percent of claims that need to be reworded    Patient accounting
   Monthly claim totals    Patient accounting
   Clean claim rate    Patient accounting
   Reimbursement received for Medicare wellness visits    Ambulatory
   Visits without charges    Cerner practice management