Change Agents

Change Agent of the Month

Therese Rosenhahn, RN

Therese Rosenhahn, RNTherese Rosenhahn has been an RN in GPPC’s Primary Care department for the past year. Despite her heavy workload, she has been taking the time to develop training folders for everyone in her office, adding to the folder after each monthly Change Agent/Super User meeting. Therese’s drive to learn, lead, and take initiative to facilitate change in this project are desirable qualities of a Change Agent. She will be a great asset as we get closer to Go-Live.

Past Change Agents

Change Agent PhotoChange Agent Defined

Everyone who supports a change effort may be considered a change agent. They visibly and vocally support the “why” behind the change, and they support their peers throughout the project.

Our Change Team (click to expand)

Michelle Lauria, MD, Ambulatory Medical Information Officer, Kaleida Health
Kerry Jarembek, GLIMR Expand Program Director
Sheila Schostick, GLIMR Expand Project Manager
Tina Anfang, Cerner GLIMR Expand Executive
Jenny Vutich, Cerner GLIMR Expand Engagement Owner
Jill Schlenker, GLIMR Expand Training and Adoption Lead
David Shao, Cerner Learning Manager
Dave Jenkins, Cerner Change Management Consultant
Mandip Panasar, MD, Chief Medical Information Officer, Physician Executive GLIMR Expand, ECMC
Cassie (Cassandra) Davis, VP Ambulatory Services, ECMC
Erica Tompkins Trainer, ECMC
Monique Patrick, GLIMR Expand Project Manager Lead, ECMC
Richard Charles, MD, Chief Medical Officer, Physician Executive GLIMR Expand, GPPC
Darryl Ernst, President, GPPC
Jen Duplantie, GLIMR Expand Integration Architect, Director of EHR, GPPC
John Garbay, CFO Women’s Health, Project Sponsor, UBMD
Larry DiGiulio, Compliance and Risk Officer, UBMD
Wayne Waz, MD, Physician Executive GLIMR Expand, UBMD

Trainers

Therese Aquilina, ECMC
Kelley Pempsell, ECMC
Ed Bass, BH, ECMC
Lisa Thorpe, Rehab, ECMC
Kristin Hill-Chartis, Rev Cycle, ECMC
Dawn Talowski-Tymorek, UBMD
Nicole Buchanan, GPPC
Adam Domroes, GPPC
Damon Rickner, GPPC
Andrea Rood, GPPC

Change Agent Newsletter

Talking Points

Goal of the Change Team

To contribute to project success by helping to manage expectations and prepare leadership, the organization, and the project team for understandingaccepting and embracing the change.

Change Agent Key Attributes

  • Identified as an opinion leader among peers
  • Approachable disposition
  • Exhibits an interest to facilitate the success of others
  • Ability to communicate across multiple audiences in age, culture, learning style
  • Ability to listen well
  • Demonstrates an interest and enthusiasm for project-related efforts                                   
  • Interacts positively with persons who are under stress
  • Maintains a positive attitude toward change

Role of the Change Agent

  • Be a positive peer resource for end users
  • Promote the organizational vision and be a communication lead
  • Gauge readiness and progress of stakeholders within the organization
  • Provide positive peer interaction during the shift while assisting with needs
  • Provide open and honest feedback to the organizational leadership
  • Recruit additional staff from all areas of the organization to assist with change efforts
  • Be accountable for helping to ensure organizational change readiness

Responsibilities of the Change Agent

  • Promote project change at regularly-held meetings 
  • Participate in change events
  • Stay Informed
  • Generate staff enthusiasm
  • Communicate updates to project and leadership teams
  • Identify and support change network
  • Help coordinate and support events in your clinic or office
  • Hold staff accountable for achieving value
  • Ensure staff demonstrates competency
  • Provide content to and promotes “why” messaging
  • Serve as a representative to ensure that the change plan is considerate of the needs of users at your clinic or office
  • Collect and provide information about your clinic or office back to the project team and share information from the project with your co-workers
  • Visibly and vocally support formal training activities
  • Actively create and participate in forums to share lessons learned
  • Advise on strategies to incentivize behavior change
  • Build a coalition of sponsorship and manage resistance to the change

The subject matter expert participates in system design, helping to test and collect information for the system, but won’t necessarily be training others.

The super user participates in system design and is considered the first line of support to end users during go live. Must be capable of coaching others.

The trainer is responsible for educating end users. She or he may not be involved with design but will have a thorough knowledge of system functionality.

Change Agent Diagram